Privacy Policy

Introduction

Zelvex Amb ("we," "our," or "us") operates the website zelvexamb.com and provides technical analysis education and trading resources. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations.

Information We Collect

We collect information you provide directly to us, such as when you create an account, contact us, or participate in our educational programs. The types of information we may collect include:

• Personal identifiers like name, email address, and phone number
• Educational background and trading experience level
• Communication preferences and feedback
• Technical information such as IP address, browser type, and device information
• Usage patterns and interaction data with our educational content

We also automatically collect certain information when you visit our website, including log files, cookies, and similar tracking technologies to improve your experience and analyze site usage patterns.

How We Use Your Information

We use the collected information for various legitimate business purposes, including providing and maintaining our educational services, personalizing your learning experience, and communicating with you about program updates.

• Delivering educational content and technical analysis resources
• Processing registrations for learning programs and webinars
• Sending educational newsletters and program announcements
• Analyzing user behavior to improve our educational offerings
• Responding to customer service inquiries and support requests
• Maintaining security and preventing fraudulent activities

We may also use your information to comply with legal obligations, resolve disputes, and enforce our terms of service. All processing activities are conducted with appropriate legal basis under applicable data protection laws.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances and with appropriate safeguards in place:

• With trusted service providers who assist in delivering our educational services
• When required by law, legal process, or government authorities
• To protect our rights, property, or safety, and that of our users
• In connection with business transfers, mergers, or acquisitions
• With your explicit consent for specific purposes

Any third parties who receive your information are contractually obligated to maintain its confidentiality and use it only for the specified purposes. We conduct due diligence on all service providers to ensure they maintain appropriate security standards.

Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for staff
• Secure hosting infrastructure with continuous monitoring
• Regular backup procedures and disaster recovery planning

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We continuously update our security practices to address emerging threats and maintain the highest standards of data protection.

Your Rights and Choices

Under the Data Privacy Act of 2012 and other applicable laws, you have several rights regarding your personal information:

• Right to access and obtain copies of your personal data
• Right to correct or update inaccurate information
• Right to request deletion of your personal data
• Right to object to certain processing activities
• Right to data portability and to receive your data in a structured format
• Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law, typically within 30 days. Some requests may require identity verification to protect your privacy.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Educational records and communication history are typically retained for up to 7 years after your last interaction with our services. Account information may be retained for 3 years after account closure. Technical logs and analytics data are generally retained for 2 years.

When we no longer need your information, we securely delete or anonymize it using industry-standard data destruction methods. You may request early deletion of your data by contacting us directly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the Philippines, including countries that may not have the same data protection laws. When we transfer your information internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent protection levels
• Binding corporate rules and certified transfer mechanisms
• Your explicit consent for specific transfers

We ensure that any international transfers comply with applicable data protection requirements and maintain the same level of protection as required under Philippine law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. We also use analytics tools to understand user behavior and improve our educational content delivery.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

For significant changes that may affect your rights, we will provide additional notice through email or prominent website notifications. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.